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Frequently Asked Questions
We strive to give each client a relaxing, comfortable experience when they visit the salon. Our policies maintain a peaceful and safe environment for everyone. We have thoughtfully answered some common questions we receive. Please frequent this page, as we may add new questions and answers.
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What are the booking policies?You must only book an appointment for yourself or your legal minor. You are prohibited from booking on behalf of friends, family, or associates. Your name must correlate with the client who arrives for services. Be sure to book all desired services. Services are unable to be added on at the time of your appointment. Book a consultation before your appointment if you are still determining what services you need based on the service descriptions. Deposits: You must pay a non-refundable and non-transferable retainer (e.g., deposit) to receive a confirmation for your appointment(s) unless you’re part of our CurlH20 Premier membership plan. Failure to pay your deposit(s) when booking results in a forfeit/ cancellation of your appointment(s). All appointments are non-refundable, non-transferable, and not eligible for appointment alterations. This means you cannot reschedule or apply your retainer to another appointment date, and you cannot give your appointment to another client as an appointment credit or time slot. For questions or concerns regarding booked appointments, please email us at: admin@chasebeautytoo.com. The email address above is the best way to ensure that we have received your inquiry. Please allow at least 24 business hours for a response. New clients must complete a Client Consultation Form after they have booked their appointment(s).
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How should I prepare for my appointment?Your hair must be free of coils, twists, matting, braids, weaves, or previous styles. You should also thoroughly detangle your hair before you arrive at your appointment. If assistance is needed, please provide us at least a 24-hour notice so that we can extend your appointment if feasible to accommodate your needs. We will apply a minimal $25.00 style takedown charge to your final balance.
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Is a consultation required before my appointment?Consultations are not optional for clients who desire color. We design consultations to help you select a style if you are still determining what styles best fit your goals and lifestyle. Consultations also help answer your concerns if you are unsure if your hair meets the requirements listed in the description of services. This service is also ideal for clients who have concerns about underlying conditions. Consultations are optional, but we highly recommend them. Consultations are not equivalent to booking a style/service. Therefore, you will only leave the salon with a style/service if you book a style via our booking platform before arrival.
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What is the late policy?We understand that unforeseen emergencies occur. However, please be courteous by calling or texting us as soon as possible. We reserve the right to cancel any appointments 10 minutes or later. You will be responsible for the total service cost for your appointment(s). We will block you from booking until you pay the balance. Late appointments/arrivals must be rescheduled independently by the client online. Please note your retainer (e.g., deposit) is non-refundable and non-transferable on the day of the scheduled appointment, and we will not apply it to your future appointment date.
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What if I have to cancel my appointment?Please cancel your appointment at least 72 hours in advance by logging into your profile at curlh2o.com. Please note all deposits, including cancellations, are non-refundable and non-transferable. Canceling 72 hours in advance will prevent you from having to pay the full-service cost required for same-day cancellations. We will send you a link to pay your entire balance if you cancel with less than 72 hours' notice. You will be allowed to book once you pay the applicable cancellation fees. All appointments are non-refundable, non-transferable, and not eligible for appointment alterations. This means they can not be rescheduled or applied to another appointment date and can not be given to another client as an appointment credit or time slot.
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What types of payment do you accept?We accept the following payment methods: Debit and Credit cards, (Visa, MasterCard, Discover, and American Express) We do not accept checks or Cash App.
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May I bring a guest with me to my appointment?Please only bring additional guests to the salon if they have an appointment with us. Please adhere to this policy to avoid the automatic cancelation of your appointment.
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When can I book an appointment?We only book appointments 30 days in advance. On the 15th of each month, appointments open for the upcoming month. If you're in CurlH2O Premier, you can book your appointments in three-month intervals. To learn more about this membership and sign-up, visit www.curlh2O.com/premier.
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Do you service children?We love children; however, we do not service children under 11 years old. The child must be able to sit peacefully and follow directions for the duration of the service. We require one guardian to stay for the service in the lobby area.
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What if I do not like my results?We love a happy client and do our best to ensure you are satisfied with the service. To ensure guaranteed satisfaction, we ask that you verbally articulate concerns regarding your services and style before leaving the salon. We are unable to address or rectify problems once you leave the salon.
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Is there a waitlist?We do not have a waitlist at this time. However, should an opening arise due to a cancellation, we will post it on our story on Instagram. If this interests you, please turn on your story notifications for our Instagram page, @curlh2O.
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What are the COVID-19 protocols?Only clients receiving services may enter the salon. Clients must wear a mask over their nose and mouth for the duration of their service(s). Clients must avoid touching their eyes, nose, and mouth. Clients must wash their hands after blowing their nose and/or coughing. Clients must cover their coughs and sneezes by coughing/sneezing into their elbow. Clients must wait in their cars or the lobby area if they arrive early for their appointment.
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What's the policy on photos and videos during my appointment?We love to showcase our work so that the world can see it. Clients reserve the right to deny any photography/videography while at our salon verbally. Should you agree to have photography/ videography taken, we reserve the right to display it. We ask that you not film, take photographs, or FaceTime while in the shop without permission. ​​​​​​​
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